Refund policy

2PHIT Athletic Club – Return & Refund Policy
We want you to be completely satisfied with your purchase. If something isn't right, we'll make it right.
You have 30 days after receiving your item to request a return.

INTERNATIONAL ORDERS ARE FINAL SALE
All orders shipped outside the United States are final sale. International orders cannot be returned or exchanged. If your item arrives defective, damaged, or incorrect, email us at info@2phit.com within 7 days of delivery with your order number and a photo of the issue, and we will work with you on a solution.

ELIGIBILITY
To be eligible for a return (U.S. orders only):
- The item must be in its original condition (unworn or unused)
- All tags must be attached and original packaging intact
- You must have your receipt or proof of purchase
Note: For health and hygiene reasons, bottles, shakers, and sale items cannot be returned. Items marked Final Sale cannot be returned or exchanged — this will always be clearly noted on the product page.

HOW TO START A RETURN
Email us at info@2phit.com with your order number and reason for return. If your return is accepted, we'll send you a prepaid return label within 1–2 business days along with instructions on how and where to send your package.
Return Address:
2PHIT Athletic Club
14 Florence Court, Phenix City AL 36869, United States
Items sent back without first requesting a return via email cannot be accepted.

DAMAGES & ISSUES
Inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, email us at info@2phit.com within 7 days of delivery with your order number and a photo of the issue. We'll sort it immediately.

EXCHANGES
Want a different size or color? We're happy to exchange U.S. orders. The fastest way is to return the item you have. Once the return is accepted, make a separate purchase for the new item. Exchanges are subject to availability.

REFUNDS
Once we've received and inspected your return, we'll notify you of approval. If approved, you'll be automatically refunded to your original payment method within 10 business days. Original shipping charges are non-refundable.
For orders where Loyalty Reward Points were applied:
1. Loyalty Points First — any points used toward the purchase will be credited back to your 2PHIT Member Account
2. Original Payment Method — any remaining balance will be refunded to your original form of payment
Note: Points are non-refundable for cash. Once restored, points are immediately available for use on your next purchase.
Banks and credit card companies may take additional time to process refunds. If it's been more than 15 business days since we approved your return, contact us at info@2phit.com.

SUBSCRIPTION REFUNDS
2PHIT subscription plans are for access to exclusive member perks and discounts. As such, subscriptions are non-refundable once a billing period has begun. You will retain access to your member benefits through the end of your current billing period.
To cancel your subscription before your next renewal, visit your 2PHIT account at account.2phit.com or email us at info@2phit.com. Cancellations made after a renewal charge has been processed are not eligible for a refund for that billing period.

PRE-ORDER REFUNDS
If you placed a pre-order that has not yet been fulfilled, you may cancel at any time for a full refund of any deposit or payment collected.
Once a pre-order has been fulfilled and shipped, it is subject to our standard return and refund policy above. You cannot cancel a fulfilled pre-order, but you may request a return within 30 days of delivery (U.S. orders only).

CONTACT
Questions? Email us at support@2phit.com.